As soon as you realise that you need to change your order please email firstname.lastname@example.org or call us on 01263 822661 and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend the order). Once you have taken delivery of your order, you have a legal right to cancel your order within 7 days. The packaging may be opened but the goods should not be used. Items should be in a resaleable condition and returned or collection arrangements made promptly at your cost. Upon receipt of the goods we will immediately start the refund process.
In the unlikely event that your order arrives damaged, please email email@example.com or call us on 01263 822661 immediately so we can arrange an exchange at your convenience.
Although we hope you are delighted with your order, we understand that sometimes you will wish to return some items. Please enclose the original receipt. Post the items back within 14 days of receipt to the address below where we will offer you an exchange, refund or credit note.
Parriss Jewellers Ltd
20 Station Road
Please wrap the items very securely (using the original packaging where possible). We cannot accept liability for goods lost or damaged in transit. The packaging may be opened but the goods should not be used. Items should be in a resaleable condition and returned to us by Royal Mail Special Delivery promptly at your cost. Unfortunately, Royal Mail only insure jewellery items when sent using Special Delivery, you may send the items back to us using other postal methods, but this will be totally at your risk.
Upon receipt of the goods we will immediately start the refund process
If you are outside the 7 day time limit, you will be offered an Exchange or Credit Note for the value of the goods for up to 28 days after purchase. The credit note can be redeemed within one year online or in store.
Please note that due to hygiene considerations earrings are excluded from our returns policy, and therefore are not refunded or replaced, except if the goods are faulty, or differ from those ordered. Your statutory rights are not affected.
All goods leaving us are checked prior to despatch. However, if your product is damaged in transit, please contact us immediately on 01263 822661 within 24 hours of delivery and return the product to us. We will gladly replace or offer a refund.
We are happy to exchange an item within a 28 day period but please be aware that free delivery is only applicable on the original purchase and not for the exchanged item. The charge for postage and packaging to send out your exchanged item is £5. Please enclose a cheque made payable to Parriss Jewellers with the item you are returning to avoid delay with the exchange. Please insure you choose the correct size of ring or bangle when purchasing as you will incur a postage charge on every exchange.
When returning goods, please include your name, address and your receipt (if you prefer to keep your receipt then your welcome to send us a copy). Also include the reason for the return, and the item and article number you would like it to be replaced with (if applicable). For your own protection we advise that goods returned to us are sent by Royal Mail Special Delivery. We cannot accept any responsibility for items damaged or lost in transit.