IMPORTANT - Due to stocktaking, orders placed after 10.00am Saturday 7th January 2017 will not be posted until 31st January for delivery on 1st / 2nd February 2017. We apologise for any inconvenience.
Normally, any item you purchase will be dispatched on the same day if the order is made before 1pm from Monday to Friday (not including Bank Holidays). If purchased after 1pm, on a weekend, or on a bank holiday, then the item will be sent the next available working day. Due to the nature of our products and Royal Mail Insurance restrictions, items over £75 will be sent using Royal Mail Special Delivery which is an insured delivery service and guaranteed to arrive next day before 1pm, by 5.30pm to the following postcode areas :-
AB30-56 Aberdeen, IV21-28, 40, 52, 54 Inverness, KW1-14 Orkney, PA28-38 Argyll, PH15, 17-26 Perthshire, PH31-40 Perthshire, PH49 Ballachulish, PH50 Kinlochleven.
HS1 Stornoway (Lewis), HS3 Harris, HS4 Scalpay, HS5 Leverburgh, HS6 N Uist, HS7 Benbecula, HS8 S Uist, HS9 Castlebay (Barra), IV41-51, 55-56 Skye, KA27 Arran, KA28 Cumbrae, PA41 Gigha, PA42-49 Islay, PA60 Jura, PA77 Tiree, KW15 Kirkwall Town, KW16 Stromness Town only, GY9 Alderney (Channel Islands), ZE1 Lerwick (Shetlands), HS3 Harris
Delivery in 3 working days to the following areas:- GY1 Herm only (Channel Islands), GY9 Sark (Channel Islands), HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, ZE2-3 Shetlands, KW16-17 Orkney, PH30 Corrour, PH41 Mallaig, PH42 Eigg & Kuck, PH43-44 Rhum & Canna
Items under £75 will be sent using Royal Mail Recorded signed for delivery which takes 2-4 days from despatch.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
We will only deliver goods to the address on the order.
We send all international orders by Royal Mail International Signed for post. Most deliveries are made within 7 working days of dispatch, but this can vary depending on the time of year and to some remote locatons. Packages are tracked in the UK and within some countries, but not all, and all packages will require a signature upon delivery. Due to the items being jewellery, Royal Mail International signed for is the cheapest method of posting internationally while maintaining insurance for the product.
AUSTRALIA - Unfortunately we are currently unable to deliver to Australia. This is due to the Royal Mail and Australia Post enforcing an unfounded restriction on sending jewellery. Australian customs do not restrict the importation of jewellery but for some unknown reason Australia Post are restricting jewellery items. This seems an unfair restriction on Australian citizens and please help us lift this restriction by contacting Australia Post and the Royal Mail.